Dec 7, 2020
The pandemic has caused an unimaginable increase in work at the Michigan Unemployment Insurance Agency (UIA) that no one could have foreseen.
This is not just a Michigan problem. At the beginning of the pandemic, half of all U.S. states saw their unemployment websites crash.
But in Michigan, the MiDAS computer system was built on a foundation treating simple mistakes as fraud, and that foundation was never ripped out and rebuilt, as it should have been.
There are other problems too. The imaging system that customers use to upload documents keeps losing documents!
UIA has a phone system that kicks employees out without any type of notice, making answering customer calls that much harder.
With a new surge in coronavirus cases, unemployment claims can be expected to rise.
The Director of the UIA resigned, but the problems will not magically go away. UIA workers would appreciate management—just for once—getting off our backs as we perform miracles with this ridiculous equipment we have been given to work with.