Dec 7, 2020
Food delivery company DoorDash will pay out 1.5 million dollars for thousands of tips paid by customers in Washington, D.C. from 2017 to 2019 which the company pocketed for itself. The city’s prosecutor made this announcement at the end of November.
With DoorDash as with other food delivery companies, customers request online food orders to be delivered to them, and pay a set fee. The customers also choose what tip to pay online. But DoorDash workers said the company was stealing their tips. Many began complaining, and then customers complained. Reporters picked up on the story, and in D.C. the prosecutor filed a lawsuit a year ago.
The D.C. settlement is one step forward. But what about the rest of DoorDash’s 400,000 or more deliverers nationwide? And what about InstaCart, which had the same policy of pocketing workers’ tips?
Stealing workers’ money—capitalism at its most normal.