Jul 23, 2018
A large area of D.C. was under a boil water alert, impacting about 100,000 residents. Utility officials said they discovered that a broken valve at the Bryant Street Pumping Station had caused pressure in some pipes to drop. Low pressure creates a risk that contaminated groundwater can seep into the pipes.
It wasn’t until five hours after they made this discovery that the utility updated their website and notified journalists. D.C. Water admits that robo-calls to customers didn’t start until 10 hours after the discovery was made and a D.C. water spokesman made excuses to the Washington Post regarding delayed notifications. Some residents reported not getting the call until 16 hours later. “I don’t know the exact number of hours, but it would take a long time,” according to the D.C. Water spokesman. “It’s not a perfect system.”
Many residents were angry about the “untimely” notification, as D.C. Council member Mary Cheh described it. Is it any wonder that there are residents who don’t believe anything D.C. Water says?