The Spark

“The emancipation of the working class will only be achieved by the working class itself.” — Karl Marx

EDD Answers Only 1 Out of 10 Calls

Feb 3, 2014

Late last year, the checks of some unemployed people in California were cut with no reason. This problem started when California’s Employment Development Department (EDD) switched to another software, which messed up their system.

But these people could not reach anybody over the phone for months to fix their problem. Because of short staffing caused by layoffs, EDD answers only one out of 10 calls.

The computer upgrade cost 196 million dollars, about 100 million more than originally budgeted. So, EDD fired its staff, and stiffed the unemployed – and made a rich company richer. Very good job EDD!