Mar 19, 2012
On March 3rd the 911 emergency call system in Washington, D.C. stopped working for about a half-hour because of a power outage.
It is not surprising that the power outage began with a Pepco power line. But what about backup generators. After all, power outages are not infrequent and most people would agree that 911 is a vital service.
It appears that four systems may have failed – the main power system for 911 and its backup, and the backup generator and its backup.
If lives weren’t at stake, this would be almost laughable. The help call center cannot even handle its own emergencies and we expect it to handle our emergencies?