Jun 6, 2005
In Prince Georges County, Maryland, near Washington D.C., anyone who calls 911 gets a recorded message and then is put on hold. Naturally, when someone in an emergency is put on hold, they hang up and call back. But then they are put in the back of the line and have to wait longer for someone to answer.
The system does not triage phone calls. They expect people to know, to understand the system and to have patience – in an emergency situation!
Two people have already died because of this system.
The solution is simple – 911 needs more phones and more workers!