The Spark

“The emancipation of the working class will only be achieved by the working class itself.” — Karl Marx

Phone Service from Hell gets worse

Nov 8, 2004

SBC Communications plans to lay off workers in thirteen states in the next few years, including up to one thousand in Michigan.

They don't even pretend it's because they're losing money. SBC made 2.1 billion dollars in profit in the third quarter of this year alone; that's up from 1.2 billion in the third quarter last year – an increase of 0.9 billion dollars.

Their total revenue went up by only 0.2 billion dollars in that quarter. So where did the extra 0.7 billion dollars come from?

Cuts like this!

SBC has been laying off more and more workers who used to provide service for families and small businesses. As everyone with a phone line knows, even though rates go up and up, service gets worse and worse. Directory assistance is almost useless without a real human to talk to. And it's almost impossible to get an actual service representative to come out to your home to check your phone lines when there's a problem!

And now SBC is cutting back even more. Just because they can. They take our money and laugh in our face.