The Spark

“The emancipation of the working class will only be achieved by the working class itself.” — Karl Marx

Washington Gas Call Center Slammed

Sep 27, 2021

Since December, customers of Washington Gas in D.C., Maryland and in Virginia have had to endure disgustingly long hold times to reach customer service. People trying to restore cut-off service, open or close accounts, or solve billing problems have had to wait up to three hours on hold. More than 20 people called a local NBC station in just one week to complain, and a Virginia agency has been getting over 30 complaint calls per day.

The company says its third-party call center service provider Faneuil will hire more people. But why would it? Faneuil is making its money!