Jun 19, 2017
Lines are horrible at Michigan Secretary of State Offices (SOS), where folks go for driver's licenses and vehicle registrations. Why? There are 25 percent fewer state workers servicing customers as compared to recent years.
State workers needed a morale boost for themselves and their customers. They organized a protest at the Livonia, Michigan SOS office on Saturday, June 3.
About 300 people were in line before the office opened at 9am and there were still close to 100 in line at the noon closing time.
SOS fees that everyone pays have gone up. The public was outraged to learn — from state workers talking with them at the protest — that NONE of the higher fee money is being used to hire more state workers to improve their customer experience.
Management was so concerned about state employees talking with the public that they had sent extra staff and extra managers to the branch that day, hoping to get the lines to move faster. It didn't work!
Customers so enjoyed their conversations with protestors that they also had friendly chats at the counter with SOS workers, slowing down business as usual!
State workers linking arms with fellow workers who ARE the general public is a beginning step. Solidarity is the right road — fighting together for what the working class needs.