The Spark

“The emancipation of the working class will only be achieved by the working class itself.” — Karl Marx

Hiring Robo-dialers to Reach the Unemployment Office

Jul 19, 2021

Unemployed Californians are hiring private companies to robo-dial the phone number of the Employment Development Department (EDD) for them—for a fee for service that varies between $20 and $80, depending on the company and what EDD line is being called.

An EDD spokesperson said, “We never encourage folks to pay for services they can get for free.” But unemployed workers are paying these companies exactly because they are NOT getting the services!

For people who call the EDD, the typical time on hold is TWO HOURS before they can talk to an agent. But people can’t get a hold line in the first place, so they are hiring robo-dialers just to get a hold line for them.

The number of unprocessed and stalled unemployment claims in California has hovered around 1 million for months. So, hundreds of thousands of people have been trying to reach California’s EDD by phone because they are not getting the much-needed unemployment checks so they can pay their bills.

That, however, is not a concern for the politicians who run the California government. If it were, they would have solved this problem a long time ago.